Reporting

With over fifteen years of experience in Software Development and BroadSoftTM platforms, Park Bench Solutions has created some of the most robust call detail reporting tools available. ODiN Reporting showcases data through clean visuals, adaptive graphical representations that are optimized for any device or browser. The reports are interactive and allow Service Providers, Wholesalers, or End Users to instantly drill down into the raw data to find the details.

  • Business Call Reporting

  • Group Call Dashboard

    Instant historical reporting for last 7 days, 30 days, plus search capabilities accross the entire organization.

  • Auto Attendant Tracking Report

    Capture all calls coming into and out of all Auto Attendants.

  • Hunt Group Tracking Report

    Capture all calls coming into and out of all Hunt Group. Terrific for tracking staffing & marketing results.

  • Call Center Reporting

  • 12+ Enhanced CC Reports

    Full enhanced Call Center Reports. Live & Historical, Instant search & filtering for custom reporting.

  • No Supervisor or Agents License Needed

    Clientless Reporting on any device, browser, or OS for ANYONE!

  • No BW Database Server (DBS) Needed

    Our built-in reporting engine handles everything! No need for a BW DBS Server. Get your data when you need it!

Call Center Reporting Screenshots

  • Numerous Call Center Reports
  • Weekly Dashboards
  • Abandoned CC Report
  • ACD Report
  • Detailed Report
  • Detail Queue Report
  • Agent Detail Report
  • Agent Summary

Group Dashboard Screenshots

  • Group Dashboard
  • Group Dashboard Totals
  • Group Dashboard Details
  • Individual Call Reports